FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A BOOKING?
We make the booking process very simply and hassle-free. Once we have received your go -ahead. We will send you our banking details for a booking fee payment. This is to be paid within 24 hours. Your booking form which was sent to you along with proof of payment is also required within this time frame. If we do not receive both these documents, we release the date and assume you have booked another provider.

HOW DOES THE BOOTH WORK?
The Guests simply stand infront of the backdrop and listen to one of our friendly assistants as they explain the procedure BUT its simple - Watch the Screen, Wait for the countdown, & SMILE!!
The camera takes 3 or 4 photos (depending on your choice) approx 4 seconds apart. Your photo appears on the screen once its been taken and proceeds to the next one. On completion, your photo is printed instantly.

HOW MUCH SPACE IS REQUIRED FOR THE BOOTH?
The booth requires a space of approx 3m x 3m and can fit between 1 and 15 persons at any one time (You keen to set a new record??)

HOW MUCH SPACE IS REQUIRED FOR THE SPIN 360?
The SPIN requires a space of approx 3.5m x 3.5m and can fit a maximum od 2 persons at any one time. 

WHAT IS THE DIFFERENCE BETWEEN A PHOTOBOOTH TEMPLATE AND A PHOTOBOOTH BACKDROP?
A Template is the design you see on the actual photo print itself. This has your name, company logo or theme design on it and is pre-designed to suit your function. A Backdrop is what you will be standing infront of when having your photo taken at the booth. You can see our backdrops here

ARE YOUR BACKDROPS FREE OR DO WE HAVE TO PAY FOR THEM?
We offer our range of backdrops FREE with any Printing Package. 

WHAT HAPPENS IF I CANCEL MY BOOKING?
This would depend when you cancel. Our Cancellation policy is stated in our terms and conditions, however if you cancel your event within 1 month of your Event date, 100% cancellation fee is due.  Your 50% booking fee is non-refundable.

CAN WE PUT THE BACKDROP OUTDOORS?
No, Unfortunately, these backdrops are designed for indoors ONLY. The Backdrops are 2.4m (W) x 2.4m (H) and act as a sail outdoors. We certainly don't want your guests to be injured due to a slight breeze or gust. Should you have a verandah area, undercover, with a solid wall or backing, an attempt can be made to setup a backdrop.

DO YOU HIRE OUR BACKDROPS SEPERATELY WITHOUT HAVING TO HIRE A PHOTOBOOTH?
No, unfortunately we do not hire out any of our backdrops. Backdrops are only available when booking any of our Photobooth Packages.

WE ARE HAVING OVER 200 GUESTS AT OUR EVENT - ARE YOU ABLE TO OFFER UNLIMITED PRINTING?
Yes, we cater for any number of guests. We have multiple printers which are able to all print simultaneously.  A quote would be sent to you according to your requirements. All quotes are Date, Venue and requirement specific.

PHOTOSTRIPS PRINT DUPLICATE STRIPS BUT CAN WE ALSO HAVE DUPLICATE POSTCARD PRINTS?
Yes, Absolutely! All of our postcard print packages automatically print 1 copy per session however you are welcome to chat to us when making your booking and we can offer you our "Duplicate Postcard Reprint" option which allows for 2 postcards per session. This is an additional fee. 

CAN I GET COPIES OF THE PHOTOS?
Our standard package includes a duplicate set of photostrips or 1 x Postcard Photo. Extra copies can be added to your invoice should you require this. With any of our packages you will also receive a Digital Link via email.

CAN WE GET ALL THE ORIGINAL PHOTOS FROM THE PHOTOBOOTH?
Yes, of course you can. A digital link will be sent to you with all the photostrips however all the original images are saved  and can be sent to you at a cost of R295.00 - Remember, depending on your photostrip configuration, you could end up with 300+ Original images - so this is a great addon.
Images are only kept for up to 3 months (90 Days)

HOW MANY PHOTOS CAN WE TAKE PER HOUR?
How long is a piece of String? Well... This depends on the template design configuration but we can print up to 100 photos per hour.. This also depends on your guests and your schedule for your event.

WHAT ELSE IS REQUIRED FROM ME?
A regular electric power outlet within 5 meters of the Photobooth Area is required. Our teams have a 5m Extension on-hand at every event. Should this exceed 5 meters, please provide a longer extension as required.
A small table for our props will also be required to be setup in the area you would like us setup in.
We will also need access to your venue about 1 hour prior to the start time of your booking. 

CAN I SPLIT UP MY PHOTOBOOTH HOURS?
All our packages are based on a consecutive hour basis. Should you require us to setup before your event / guests arrive, we have an "Early Setup" option available at a small fee.

IS THERE A MINIMUM HIRE TIME?
The standard PhotoBooth hire is for 3 hours – This would be suitable for an event with up to 100  guests - Should you have more guests attending , we suggest a 4 hour package or more. We reserve the right to impliment a "minimum duration" at  our own discretion based on your Venue location and logistics etc. 
A Minumum hire time of 4 hours is required for all KZN Midlands Venues or venues more than 80km from our offices. A minimum  hire time of 4 hours also applies to Peak periods and at our discretion of your enquiry.